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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K9003 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office version 20, Stitch Era version 20, Hotfix Era version 20 |
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Subscriptions: |
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Issue
The product displays the message “K9003”
The error may occur:
•When starting the product
•When installing new design components (fonts, monograms, etc)
•When installing product updates
•While validating the license
Cause
The installation password file, which is stored within the product folders and is used to validate the license, is invalid or could not be found. It may be damaged or it may have been moved or deleted.
How to Proceed
Check that the antivirus program has not quarantined any product files. Set it up so that it does not interfere with the product installation folders, then reinstall the product.
If the problem persists, contact support staff.