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<< Click to Display Table of Contents >> Navigation: Problems during the Software Use > Error Code: K0016 |
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Applies to: |
Perpetual Licenses with dongle: |
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Perpetual Licenses KeyLess: |
Embroidery Office version 20, Stitch Era version 20, Hotfix Era version 20 |
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Subscriptions: |
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Issue
The product displays the message “K0016”
The error may occur:
•When starting the product
Cause
This is a non-specific License protection error. Possible causes are:
- An important License file is corrupted, blocked or has been deleted.
- An unexpected error happened in the middle of the License validation.
How to Proceed
Restart your computer and try again.
Reinstall the product.
If the problem persists, please contact support staff.