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<< Click to Display Table of Contents >> Navigation: Problems during the Installation > Error Code: D0009 |
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Applies to: |
Perpetual Licenses with dongle: |
Embroidery Office version 20, Stitch Era version 20, Hotfix Era version 20 |
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Perpetual Licenses KeyLess: |
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Subscriptions: |
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Issue
The installation program displays the message “D0009”
The error may occur:
•During installation
•While using Eo Setup or Era Setup utility
Cause
The B-Code in the password file does not match with the B-Code in the protection device
How to Proceed
Contact support staff